Where are we located?

Bangalow clinic:

Suite 6, 20 Byron Street, Bangalow NSW 2479


  • On street parking at the front of the clinic – 2 hour.  Longer term parking in Station Street carpark

Please see the maps on our contact page for more directions.

Public transport

Blanch’s buses travel from Lismore, Ballina, Byron Bay to Bangalow.  See Blanchs timetable for details:  http://blanchs.com.au/timetables/

Opening Hours

The clinic is open according to Susan’s practice hours. Generally this will include the following days and times, however, it may change according to her travel schedule. Please contact reception for specific queries. The clinic’s general opening hours are:

  • Tuesday: 9 am to 5 pm
  • Wednesday: 9 am to 5 pm
  • Thursday: 9 am to 8 pm
  • Friday: 9 am to 5 pm
  • Saturday: 9 am to 5 pm

Fees schedule

Please see Fees and Rebates page for specific information.

Missed Consultations and Late Cancellation Fees

Missed appointments and late cancellations prevent Susan from helping someone else in need. Please provide 12 hours notice during business hours. Missed consultations or late cancellations without 12 hours notice will incur the full consultation fee.

Previous Medical Test Results

Please bring copies of any past test results to your consultations to ensure thorough assessment at your consultation and to prevent unnecessary repetition. If you are having these documents forwarded directly to our clinic, please include a cover letter – Attention: Susan Garrad..


Private Health fund

Consultation fees are claimable through most private health funds. Medicines are also claimable from some health funds. Please check with your individual provider for more details about your eligibility.

Net Medical Expenses Tax offset (Australian Residents only)

Naturopathic health consultations and supplements prescribed by a Health Practitioner can be included as part of the tax-deductible medical expenses incurred each year. In order for you to be able to claim the costs incurred from the consultation and prescription, you will need to get a referral to your practitioner from a Doctor before you attend the consultation. In this scheme, health costs greater than $1500.00 in a financial year can qualify for a 20% tax deduction. There is no upper limit to the amount you can claim. For more information visit: Net medical expenses tax offset.

Payment Methods

We accept credit card (Mastercard, Visa ) EFTPOS or cash payments.

Please note that we do not offer accounts and fees are due on the day of the consultation.

Confidentiality & Privacy

We have strict confidentiality and privacy policies that respect our patients. All patient files are stored in a locked, secure location and only your practitioner will access your information. Content of files will be stored for the obligatory 7 years and will then be destroyed. Our administrative staff have restricted access to patient files. If you require test results or have treatment queries, you are asked to contact Susan directly.

Additional Information or queries

Please feel free to contact us at any time if you have any queries or concerns. We are here to help you on your health journey - contact us


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